ibbü is an on-demand pool of experts that provide online customers with advice and support to enhance
customer experience and boost sales for brands.
! Brands using ibbü in France have increased their turnover by an average of 10% through the introduction of
conversational commerce and ibbü experts.
! ibbü experts can earn an average of £150 per week to top up their income.
London, UK, 18 October 2016: iAdvize, the European leader in conversational commerce, today announces the
launch of its on-demand pool of experts, ibbü, in the UK.
ibbü provides brands advanced software and a pool of experts to chat to customers who visit their website at any
time, which ultimately enhances customer experience and boosts sales for brands in a variety of sectors.
Research shows that 60% of online purchases take place when the customer service teams are ‘offline’ in the
evenings or on the weekends. ibbü experts, are a community of knowledgeable savvy peers, who are paid to provide
online consumers with real-time authentic advice via a company’s website at any time of the day or night.
Brands using ibbü in France have increased their turnover by an average of 10% through the introduction of
conversational commerce and ibbü experts.
Experts get paid to share their knowledge to prospective customers on behalf of a brand in beauty, travel, fashion,
high-tech, gardening and DIY. ibbü’s savvy peers can work on a part time basis, which can earn an average of £150
per week to supplement their income.
Julien Hervouet, Co-Founder and CEO at iAdvize, says: “Retaining customer loyalty can be a challenging task for
brands in this digital age and marketeers are continuously looking for ways to wow the customer and drive sales. We
believe the future of marketing is conversational commerce, where brands use genuine fans to improve the
customer’s experience of the brand.”
Nicolas de Rosen, Strategic Director at iAdvize, continues: “Customers often have doubts when they make an online
purchase. Up to 85% of online shoppers trust opinions coming from their peers more than customer service agents.
That is why our peer-to-peer advice system is so vital for businesses. Our savvy peers are knowledgeable in their
field and will always offer premium, authentic unbiased customer advice.”
For further information about ibbü, please visit www.ibbu.com